Founder Support Terms and Conditions

These terms explain how MADE Founder Support memberships work, including consultation hours, membership changes, add-on services, and cancellation.

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Membership Hours

Founder Support includes individual consultation time based on your membership level:

  • Starter: 1 hour per month

  • Growth: 2 hours per month

  • Production: 3 hours per month

Consultation time can be used for questions, decisions, and guidance related to your sewn product business. Unused monthly consultation hours do not roll over to the next billing cycle. Additional consultation is available at:

  • Starter: $150/hour

  • Growth: $150/hour

  • Production: $125/hour

Three-Month Starter Prepay

The three-month Starter option is $237 and includes three consultation hours to use anytime during the three-month prepaid period. Once all three prepaid hours have been used, no additional Starter consultation hours become available until the prepaid period ends. If you need additional consultation before then, you may purchase additional time at $150/hour or switch to another membership level for your next billing cycle. A new three-month Starter prepaid period cannot begin until the current prepaid period ends.

Changing Membership Levels

You may upgrade or downgrade your membership for your next billing cycle. Your current membership level remains in effect through the current billing period. Changing membership levels does not create additional consultation hours during the current billing period. If you have a prepaid three-month Starter membership, you may switch to another membership level if your needs change before the prepaid period ends.

Founders Forum

All Founder Support memberships include access to the weekly MADE Founders Forum. The Forum provides an opportunity to connect with other founders, share experiences, ask questions, and participate in conversations about bringing sewn products to market. Forum access is included with your membership and remains available while your membership is active.

Add-On Services

Growth and Production memberships include discounts on eligible add-on services:

  • Pattern Review

  • Pattern Digitizing

  • Production Marker Layouts

  • Pattern File Conversions

Discounts apply to eligible services provided by MADE and cannot be combined with other discounts unless otherwise stated. Hands-on work is scoped and approved separately from consultation time.

Priority Responses

Founder Support members receive priority responses within 24 hours during normal business hours.

A priority response means an acknowledgment or initial response. It does not guarantee that a complete answer, consultation, or project work will be provided within 24 hours.

Cancellation

You may cancel your membership at any time before your next renewal. Your membership remains active through the current billing cycle. Unused monthly consultation hours expire at the end of the billing cycle. If you have not used any individual consultation time during the current billing cycle, you are eligible for a 50% refund of that cycle's membership fee. Using the MADE Founders Forum does not affect your eligibility for this refund. Three-month Starter prepayments are subject to the terms above. If consultation time has been used during the prepaid period, the prepaid fee is not refundable.

Membership Availability

Founder Support provides consultation and community access. It does not include ongoing product development, production management, manufacturer communication, or other hands-on services unless those services are separately scoped and approved. MADE may adjust membership availability, pricing, or included benefits for future billing cycles. Existing members will be notified of changes that affect their current membership.